djvarietystore web store FAQ section

We Currently Accept: • Visa •MasterCard •American Express •Discover •Google Checkout •Debit cards with a Visa/MasterCard logo •Checks •Money orders •Cashiers Checks Keep In Mind All Orders Being Paid For By Checks, Money Orders, Or Cashiers Checks Will Not Be Shipped Out Until Payment Clears.

We currently only ship to Canada and The United States Including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

•UPS ground please allow 7-10 business days •USPS please allow 7-10 business days •UPS 2-Day Air please allow up to 2-4 business days •USPS AirMail please allow 7-14 business day •Canada please allow 10-14 business days Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

We Offer A 30 Day Money Back Guarantee On Everything We Sell If You Are Not Satisfied With Any Item You Purchase. If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first. If the broken or defective item is over $30.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange. Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Yes, insurance is included in the cost of our shipping rates.

Yes We Do Offer A Catalog With All Of Our Items That We Sell Online, And Alot Of Items That Aren't Offered Online, If You Would Like A Catalog Please Email Us, At [email protected], and Request Your Catalog Along With Your Address And We Will Be Happy To Send You 1 Of Our Catalogs.

Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, We will ship a free replacement at no charge to you. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.